{"id":6149,"date":"2022-07-18T00:00:00","date_gmt":"2022-07-17T22:00:00","guid":{"rendered":"https:\/\/portale-collaudo-app-swap-hud7fvd3dgesgzaa.westeurope-01.azurewebsites.net\/news\/codice-di-condotta-per-attivita-telemarketing-e-teleselling-aperta-consultazione\/"},"modified":"2025-05-06T17:56:44","modified_gmt":"2025-05-06T15:56:44","slug":"code-of-conduct-for-telemarketing-and-teleselling-activities-open-for-consultation","status":"publish","type":"news","link":"https:\/\/www.confindustria.it\/en\/news\/code-of-conduct-for-telemarketing-and-teleselling-activities-open-for-consultation\/","title":{"rendered":"CODE OF CONDUCT FOR TELEMARKETING AND TELESELLING ACTIVITIES: OPEN CONSULTATION"},"content":{"rendered":"<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\">\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">Article 40 of Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data provides for the development of codes of conduct intended to contribute to the correct application of the legislation, according to the specificities of the various processing sectors and the specific needs of businesses. These are voluntary accountability instruments, laying down personal data protection rules for specific processing activities or for specific individuals.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">By virtue of the aforementioned provision and following the invitation expressed by the President of the Data Protection Authority at the presentation of the Annual Report on 7 July<b> Asseprim, AssoCall - National Association of Contact Centre Outsourcing, ASSOCONTACT - National Association of Business Process Outsourcers, Assotelecomunicazioni, Confcommercio, Confindustria, DMA Italia and OIC - Osservatorio Imprese e Consumatori<\/b>,<b> <\/b>as representative associations of principals,\u00a0<i>call centre<\/i>,\u00a0<i>teleseller<\/i>,\u00a0<i>list provider<\/i>\u00a0and consumer associations (hereinafter: 'promoting associations') have drawn up a\u00a0<b>Draft Code of Conduct for the activities of\u00a0<i>telemarketing<\/i>\u00a0e\u00a0<i>teleselling<\/i><\/b>.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">The Draft Code of Conduct aims to support all those who, as principals or suppliers of direct or ancillary services, perform\u00a0<i>telemarketing and teleselling<\/i>favouring respect for the<i>\u00a0<\/i>regulations on the processing of personal data and promoting virtuous behaviour throughout the supply chain, also with a view to reinforcing people's trust in telephone promotions.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">Adherence to the Code of Conduct is voluntary and is open to all entities that process personal data for the purpose of promoting and\/or offering goods or services, via the telephone channel, to persons located in the territory of the Italian State.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">In order to submit the Code of Conduct for the prior approval of the Data Protection Authority, the promoting Associations place in\u00a0<b>consultation the Draft Code of Conduct for the activities of\u00a0<i>telemarketing<\/i>\u00a0e\u00a0<i>teleselling<\/i>, available in an annex.\u00a0<\/b>The objective of the consultation is to obtain comments and proposals from interested parties<i>.<\/i><\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><b><span style=\"font-family: 'Arial',sans-serif;\">Contributions may be sent via\u00a0<i>e-mail<\/i>\u00a0to the following e-mail address:\u00a0<\/span><\/b><a style=\"color: #0563c1; text-decoration: underline;\" href=\"mailto:consultazionecodicedicondotta@confindustria.it\"><b><span style=\"font-family: 'Arial',sans-serif;\">consultazionecodicedicondotta@confindustria.it<\/span><\/b><\/a> <b><span style=\"font-family: 'Arial',sans-serif;\">by<\/span><\/b><span style=\"font-family: 'Arial',sans-serif;\">\u00a0<b>23:59 hours on 9 September 2022<\/b>.<b>\u00a0<\/b><\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">Contributions sent by participants in the consultation do not pre-conduct any title, condition or constraint with respect to any subsequent determinations by the promoting Associations and the Data Protection Authority.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">The information acquired as part of this consultation will be shared with the promoting associations and the Data Protection Authority. <\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">Participants in the consultation are invited to submit their contribution without indicating any personal data other than the sender's name (<i>ex. Mario Rossi Association<\/i>) and the reason for the interest in the consultation (in particular, the role of <i>telemarketing: a<\/i><i>s. \"protection of data subjects' rights', 'representation and protection of the interests of companies in the sector ...'.<\/i>).\u00a0<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">Any personal data provided optionally by sending the contribution to the above-mentioned e-mail address will be used exclusively by the receiving promoting association, as data controller, within the limits, methods and times necessary to carry out this consultation.<\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">\u00a0For more information on the processing of personal data carried out through the Confindustria website and on the rights of data subjects, see <\/span><a style=\"color: #0563c1; text-decoration: underline;\" href=\"https:\/\/www.confindustria.it\/en\/privacy\/\"><span style=\"font-family: 'Arial',sans-serif;\">Privacy Policy<\/span><\/a><span style=\"font-family: 'Arial',sans-serif;\">. <\/span><\/p>\n<p style=\"margin: 0cm 0cm 8pt; text-align: justify; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-family: 'Arial',sans-serif;\">The Promoting Associations also reserve the right to publish the contribution received on their websites and information channels, either in full or in excerpts, as part of any activities that will give an account of the consultation carried out and its results.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 class=\"underBlock\">Attachments<\/h4>\n<p><!-- Allegati esistenti - costruisco i blocchi --> <!-- Allegato 1 --> <a id=\"paper_1\" href=\"\/en\/wcm\/connect\/5efd6e65-8df0-4ee8-aa44-e53f0ef531c3\/progetto+codice+condotta+per+le+attivit%c3%a0+di+telemarketing+e+teleselling_21.07.2022.pdf\/?MOD=AJPERES&amp;CACHEID=ROOTWORKSPACE-5efd6e65-8df0-4ee8-aa44-e53f0ef531c3-oa28PU0\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p>\n<div class=\"buttonAllegati\">\n<div class=\"icona\"><\/div>\n<div class=\"buttonLabel\">Draft Code of Conduct for Telemarketing and Teleselling Activities_21.07.2022.pdf<\/div>\n<\/div>\n<p><!-- Allegato 2 --> <!-- Allegato 3 --> <!-- Allegato 4 --> <!-- Allegato 5 --> <!-- Allegato 6 --> <!-- Allegato 7 --> <!-- Allegato 8 --> <!-- Allegato 9 --> <!-- Allegato 10 --><\/p>","protected":false},"excerpt":{"rendered":"<p>Article 40 of Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data provides for the development of codes of conduct designed to contribute to the proper application of the legislation, depending on the specific characteristics of [...]<\/p>","protected":false},"author":1,"featured_media":6150,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"in-evidenza":[],"tag_globale":[95],"tema_globale":[],"tipo_news":[146],"class_list":["post-6149","news","type-news","status-publish","has-post-thumbnail","hentry","tag_globale-affari-legislativi","tipo_news-news"],"acf":{"contatti_repeater_news":"","persone_repeater_news":"","colore_fotogallery":"dark","immagini_fotogallery":null},"_links":{"self":[{"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/news\/6149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/news\/6149\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/media\/6150"}],"wp:attachment":[{"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/media?parent=6149"}],"wp:term":[{"taxonomy":"in-evidenza","embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/in-evidenza?post=6149"},{"taxonomy":"tag_globale","embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/tag_globale?post=6149"},{"taxonomy":"tema_globale","embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/tema_globale?post=6149"},{"taxonomy":"tipo_news","embeddable":true,"href":"https:\/\/www.confindustria.it\/en\/wp-json\/wp\/v2\/tipo_news?post=6149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}